Payment & Cancellation Policy

Payments

Pibbly sessions are booked and paid in 4-session blocks, paid upfront. Payments are made directly to Pibbly, not to the childcare centre, kindy or school.

Missed sessions and make-ups

Missed sessions are not refunded. Families may request a make-up session where availability allows.

Please request booking changes or make-up sessions at least 24 hours before the scheduled session whenever possible. Make-up sessions are subject to available times, centre arrangements and age-appropriate group availability.

Your rights under the Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, including that they will be provided with due care and skill and within a reasonable time.

If a service is not delivered as described, or is not provided with due care and skill, you may be entitled to a remedy, which can include a refund. If you believe something has gone wrong, contact us and we will work with you to put it right.